How was I selected to be on your app?

A supporter requested your charity be added to the directory.

How long does it take to join?

In effect, you have already joined.

You now only need to manage your profile by adding your approved logo, images and charity information.

You will be sent login details to your preferred email contact. Please check your spam box.

How do I load my charity branding to the app?

Via the Charitable Bookings website, you have access to a Charity Assets page that allows you to completely manage your profile, add your logos and also download any banners that appeal to you to use in your media/communications.

Are there any hidden costs to the charity?

No. All costs are covered by the restaurant.

What do I need to do next to receive money through Charitable Bookings?

Your charity is already listed in the platform and your supporters can select your Charity to receive their donation every time they book a restaurant.

Encouraging your 'supporters' to use Charitable Bookings is the most beneficial way to increase donations to your charity at no cost to themselves or you.

Each month, participating restaurants will receive an invoice confirming all reservations made through Charitable Bookings and a payment will be requested.

CB Global Ltd. (Charitable Bookings' parent company) will in turn collect the payment and pay every March and September.

Who pays us and how?

Charitable Bookings will pay your charity the donations received bi annually (September and March), unless they reach £500 and in which case the payment will be made sooner. A remittance advice will be issued by email to your nominated contact. Please ensure these details are provided through your profile on this portal.

How can I increase visibility of my charity on the platform?

Your dedicated charity asset portal will walk you through how to upload your charity logo and information about your cause. Also available to download are Charitable Bookings logos and branding assets (i.e. banners) that can be quickly customised to include your logo. These tools can be used to maximize your exposure on your website, social media and any electronic communication to your supporters.

You can access your portal via the link below.

How can I get people to choose my charity?

To maximize your exposure, please ask your supporters to download the app and select your charity as a 'Favourite'.

When a supporter downloads the app, they are asked to select their preferred charity. This will then become their default charity, although others can also be selected.

How do you add new restaurants?

Our users are constantly adding restaurants by recommendation through the app. We aim to have as many restaurants as possible added to our directory. If you have any particular restaurants that you wish to take part, please email

Can I do anything else to help raise money?

If you have any corporates, large or small please reach out to them and ask them to support you by encouraging their employees to make restaurant bookings through our platform and support you. This is a free initiative for them to participate in and help you raise more money and you both can track and see how much money is being raised. The big difference is that it will NOT cost them anything and they can add the sum to their Corporate Social Responsibility (CSR) at the end of the year. You could ask them to match any funds made by the staff at the end of the year.

If there are any restaurants you have connections with that you would like us to approach with you, please let us know. We have a marketing team available to you at no cost that can work with the restaurant to get your branding correctly aligned with theirs if needed.

How do I contact you if we have any queries or would like to get involved further?

Please call our Partnerships and Communications team on 03300 553 759. We’d be very happy to help you and discuss our initiatives further.

Alternatively, email us on

How often do I need to inform my supporters / members in order to generate more donations?

The more you remind your supporters that they can generate funds for you by booking through Charitable Bookings, the more likely you are to see an increase in donations.
Please take a look at our marketing assets which are updated monthly.
There is a statistic that people need to see or hear something 7 times before the act on it!
Therefore please remind your friends and supporters as much as possible.
We recommend once a month on social media; inserting an email footer next to yours with the Charitable Bookings logo and strapline (pls see a selection to choose from in marketing assets)
E newsletters with a link to the website and finally if you can put a Charitable Bookings banner on your home page with a link, people going to your site who are obviously interested in you and want to help will see an immediate way to do so at NO cost to them.

Can I see how much money has been raised to date?

We can tell you how many bookings have been made nominating your charity on a quarterly basis. There may be some fluctuation in the quarterly donation if diners fail to show at their confirmed booking.

Is the app / platform available on all devices?

The app is only currently available on Apple devices. However anyone can use the website – from any platform / device to make a booking.

How does this restaurant booking platform differ from others?

1 We give back to charity!

2 Charitable Bookings allows you to make a call and ask for that special table or book online unlike others platforms.

Who is behind the creation of the platform?

David Johnstone and philanthropist Lord Fink, created CB Global Ltd (T/A ChariTable Bookings), a non-profit business with a social purpose.

Our charity could only ever support restaurants who use sustainable sources. How do we know that?

Each restaurant has the opportunity to flag their 'green' credentials by including 'sustainably sourced', 'organic' and 'locally sourced' icons on their site.

How do we thank our supporters for using Charitable Bookings?

Once diners have confirmed a booking through Charitable Bookings, a 'thank you' message is sent to them by us, from you. You are able to edit the contents of that message as you wish on the Charity Assets Portal including new campaign information, fundraising events and other ways to support.